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Customer Service

Shipping & Delivery
We strive to ship out all orders as fast as possible. If you place your order before 3:30pm EST, we will do our best to get it shipped out the same day for you. We have a 99% same day fulfillment rate and will do what we have to to keep it there. If you are ever placing a large order and need it shipped out asap, please contact us to confirm stock. We ship all orders from Hamden, CT. Please view our shipping page for more information!
Privacy & Security
We firmly believe that any information you give us should NOT be shared with anyone else. We promise, your personal information will never be sold, traded or made public.
Returns & Replacements
Any product may be returned within 30 days for a full refund less the shipping. Pre-printed papers are subject to a 15% restocking fee. Custom Cut Cardstock is Non Refundable. Refused shipments will be considered as returns and you will not be reimbursed for the cost of shipping. If you receive any defective stock, please contact us immediately and we will send out replacement stock for you - Free of charge
Ordering
Placing orders on our website is not the only way we accept orders (although it is the easiest, fastest option). You are welcome to call us, email us, or fax in orders! When calling or emailing, you will speak directly to a representative who can assist you. Faxed orders are welcome for established customers. You will need to establish an account with us prior to faxing the orders. Please visit our contact page for phone numbers, email addresses, and more information.
Payment, Pricing & Promotions
We currently accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER credit / debit cards. We also provide customers with the option of checking out using their PayPal account! (PayPal available ONLINE ONLY)
Account Information
We finally offer a robust account system that we are working hard on improving everyday. You can finally save multiple addresses, view order history, and quickly reorder. We are working on setting up customer discounts / promotions, past order history, NET30 terms, and much more. Online accounts can be established by signing up on our website. Be sure to contact us if you have any other feature requests!